Refund Policy


Policy Overview & Core Principles

Our platform formulates standardized, transparent, and customer-friendly refund rules based on the operational characteristics of skincare e-commerce business. All refund services adhere to the principles of fairness, openness, and efficiency, ensuring that every customer can enjoy legitimate after-sales protection rights when purchasing skin protection and healing essentials. This refund policy applies to all products sold on our platform, including body care, lip care, minor wound care, and all daily skincare essentials, covering full refund and partial refund service scenarios.
We are committed to providing low-threshold and high-efficiency refund services, matching our high-quality product positioning and global customer service standards. All refund procedures are automated and standardized, with clear processing cycles and judgment criteria, avoiding ambiguous rules and delayed processing problems, and fully protecting the legitimate shopping rights and interests of global users.

60-Day Free Return & Refund Eligibility

We provide a 60-day free return and refund window for all orders on the platform. Starting from the date when the customer successfully signs for the package, users can apply for return and refund services within 60 natural days for any unsatisfactory products. The free return policy covers all product categories and all order amounts, with no additional return fees, handling fees, or logistics fees charged to customers.
Applicable scenarios for 60-day free return and refund include but are not limited to: product does not meet personal skincare usage habits, product effect does not match personal expectation, redundant purchased products, intact and unused products that need replacement, and other legitimate personal demand scenarios. As long as the returned products maintain unused, unopened, intact packaging and complete product accessories, the return and refund application will be approved smoothly.
In addition to personal demand scenarios, we also support returns and refunds for quality-related problems. If the customer receives damaged products, defective products, wrong items, or products with quality abnormalities, they can apply for returns and refunds within the valid period, and we will bear all corresponding processing costs to ensure zero loss for customers.

Refund Processing Cycle

After the customer submits a valid return application and successfully sends back the products in accordance with the specified return requirements, our warehouse team will complete the inspection and verification of the returned goods within a short time. After confirming that the returned products meet the return standards, our financial team will officially initiate the refund procedure. The standard refund processing cycle is 5 to 10 business days.
The 5-10 business day cycle covers internal system review, financial approval, and fund settlement procedures. The specific arrival time of the refund funds is slightly affected by the customer’s payment channel and bank processing efficiency, but we will always complete the internal refund initiation within the specified time limit to ensure the fastest fund return for users.

Free Return Service Rules

All return applications that meet the policy standards enjoy free return service. Customers do not need to bear any return logistics fees, service fees, or review fees. Our free return policy is a core part of our after-sales service system, aiming to eliminate the shopping risk of global users and let every customer buy skincare products with confidence and no worries.
When returning products, users need to follow the official return guidelines to ensure that the products are properly packaged to avoid secondary damage during return transportation, which may affect the return review result. For return logistics problems caused by non-human factors, we will actively coordinate solutions and will not deduct customer refund amounts without reason.

Partial Refund & Special Scenario Processing

In addition to full refund services, we also support reasonable partial refund applications. For scenarios such as individual defective products in multi-piece orders, partial product dissatisfaction, or partial order cancellation without returning goods, customers can submit partial refund applications. After our team reviews and confirms the legitimacy of the demand, we will complete the partial refund settlement in accordance with the actual order situation within the specified processing cycle.
For special scenarios such as order cancellation before shipment, we support direct full refund processing. Orders that have not entered the warehouse processing stage can apply for cancellation and refund at any time, and the system will process the refund quickly to ensure the rapid return of user funds.

Refund Exclusion Scenarios

To ensure the standardized operation of the platform, partial scenarios do not support return and refund services, including products that have been opened and used beyond trial scope, products with artificial damage, products exceeding the 60-day return window, and illegal return applications that do not conform to policy rules. We will strictly review all refund applications to maintain fair service rules for all users.

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